We thank all players for being
patient with us while we were continuing with our investigation on
the download loop issue.
The issue is currently temporarily resolved and we will be
releasing a permanent fix in an upcoming app version upgrade.
We will be giving the following compensation to the affected
players based on each disrupted campaign.
Monthly
login rewards (June)
Who is eligible:
Players who had issues accessing the game starting from 6/27 end
of maintenance - 7/2 00:59 PDT
When to expect the compensation:
Mailbox by 7/12
What are the compensation(s):
1% Trust Moogle x 3
5★ Guaranteed EX Ticket x 1
Lapis x 200
Monthly
login rewards (July)
Who is eligible:
Players who tried to access the game on 7/1 01:00 - 7/2 00:59 PDT
and did not receive the daily login reward
When to expect the compensation:
Mailbox by 7/12
What are the compensation(s):
Lapis x 100
3rd
Anniversary Countdown
Who is eligible:
All players who had issues accessing the game on 6/27 or 6/28
When to expect the compensation:
Claimable from mailbox between 7/6 00:59 - 7/11 00:59 PDT
What are the compensation(s):
Players will be able to claim the rewards that they missed for the
respective day(s):
- Trust Coin x 100, 3rd Anniversary Medal x 100
- 5★ Guaranteed EX Ticket x 1, 3rd Anniversary Medal x 1000
Comeback
Free Daily Summon
Who is eligible:
All Players
When to expect the compensation:
Comeback Free Daily Summon is extended until 7/11 00:59 PDT
What are the compensation(s):
Free Daily Comeback Summon
3rd
Anniversary Login Bonus Round 1
Who is eligible:
Players who tried to access the game from 6/28 01:00 - 7/2 00:59
PDT and did not receive the rewards
When to expect the compensation:
Mailbox by 7/19
What are the compensation(s):
Each day of missed login rewards by the end of 3rd Anniversary SP
Login Bonus Part 1, according to the number of affected days.
Players will also receive the corresponding amount of Player's
Voice Ticket (Part 2) in place of Player's Voice Ticket (Part 1)
to participate in Part 2 voting period.
Fountain
of Tickets
Who is eligible:
Players who bought Fountain of Tickets and tried to access the
game from 6/27 01:00 - 7/2 00:59 PDT
When to expect the compensation:
Mailbox by 7/12
What are the compensation(s):
EX Summon Ticket for each of the missed days
We understand that players are concerned with their login streaks
and other record streaks being broken.
Rest assured that all players who have faced issues with login
during this period will still have their records streaks intact.
On top of these, further compensation is being discussed and will
be announced at a later date.
We sincerely apologize for the recent issues. The team will
continue to work towards providing an enjoyable experience for all
players.