Update:
All players who were affected between 6/27 - 7/1 PDT will receive the following additional compensation for each day they missed (maximum up to 4 days):
- NRG Restore 10 x10
- Gysahl Seeds x10,000 (exchange period is until 7/19)
- Trust Coin x15
- Lapis x100
The compensation items will be distributed to players' mailboxes by 7/15 PDT.

Players who have encountered any issue with the compensation are advised to contact our customer support.


Thank you for playing
FINAL FANTASY BRAVE EXVIUS.

We thank all players for being patient with us while we were continuing with our investigation on the download loop issue.

The issue is currently temporarily resolved and we will be releasing a permanent fix in an upcoming app version upgrade.

We will be giving the following compensation to the affected players based on each disrupted campaign.

Monthly login rewards (June)

Who is eligible:
Players who had issues accessing the game starting from 6/27 end of maintenance - 7/2 00:59 PDT

When to expect the compensation:
Mailbox by 7/12

What are the compensation(s):
1% Trust Moogle x 3
5★ Guaranteed EX Ticket x 1
Lapis x 200

Monthly login rewards (July)

Who is eligible:
Players who tried to access the game on 7/1 01:00 - 7/2 00:59 PDT and did not receive the daily login reward

When to expect the compensation:
Mailbox by 7/12

What are the compensation(s):
Lapis x 100

3rd Anniversary Countdown

Who is eligible:
All players who had issues accessing the game on 6/27 or 6/28

When to expect the compensation:
Claimable from mailbox between 7/6 00:59 - 7/11 00:59 PDT

What are the compensation(s):
Players will be able to claim the rewards that they missed for the respective day(s):
- Trust Coin x 100, 3rd Anniversary Medal x 100
- 5★ Guaranteed EX Ticket x 1, 3rd Anniversary Medal x 1000

Comeback Free Daily Summon

Who is eligible:
All Players

When to expect the compensation:
Comeback Free Daily Summon is extended until 7/11 00:59 PDT

What are the compensation(s):
Free Daily Comeback Summon

3rd Anniversary Login Bonus Round 1

Who is eligible:
Players who tried to access the game from 6/28 01:00 - 7/2 00:59 PDT and did not receive the rewards

When to expect the compensation:
Mailbox by 7/19

What are the compensation(s):
Each day of missed login rewards by the end of 3rd Anniversary SP Login Bonus Part 1, according to the number of affected days. Players will also receive the corresponding amount of Player's Voice Ticket (Part 2) in place of Player's Voice Ticket (Part 1) to participate in Part 2 voting period.

Fountain of Tickets

Who is eligible:
Players who bought Fountain of Tickets and tried to access the game from 6/27 01:00 - 7/2 00:59 PDT

When to expect the compensation:
Mailbox by 7/12

What are the compensation(s):
EX Summon Ticket for each of the missed days

We understand that players are concerned with their login streaks and other record streaks being broken.

Rest assured that all players who have faced issues with login during this period will still have their records streaks intact.

On top of these, further compensation is being discussed and will be announced at a later date.

We sincerely apologize for the recent issues. The team will continue to work towards providing an enjoyable experience for all players.

- The FINAL FANTASY BRAVE EXVIUS Team