Thank you for playing
FINAL FANTASY BRAVE EXVIUS.

On 10/11 at 9:00 PDT, due to a bug which occurred on Facebook's side which affected logging into accounts, there was also an issue with the connection between it and our app.

At the time, those who logged in using their Facebook account experienced a bug where they would have to start from the initial registration and begin a new game.

This problem has already been fixed, but anyone who was affected by the above can resolve any further issues by following the following method.

Reinstalling the Game
Completely uninstall the game from your device, then after reinstalling the app, log in via your Facebook account from the title screen.

Rest assured that this bug has had no effect on any user play data.

If you have any other issues, please feel free to contact customer service at support@finalfantasyexvius.com

We are sorry for any inconvenience this issue may have caused.

Thank you for your continued support of
FINAL FANTASY BRAVE EXVIUS.