Thank you for playing
FINAL FANTASY BRAVE EXVIUS.
[ ISSUE DETAILS ]
Attention FINAL FANTASY BRAVE EXVIUS fans:
We are aware that some players are having problems with the new 7 star mechanics, whereby units are being converted by mistake, leaving players
with a Prism and a Prism Moogle and therefore unintentionally losing the unit converted.
If you have faced a similar issue, please contact our Game Support team for assistance with details mentioning the units in your inventory that were
affected. We will do the best we can to conduct a restoration of said units.
We are currently making preparations for the restoration process and will announce when more details are available.
Please be advised that it would be best if the affected Prism and or Prism Moogle have not been used or altered if you intend to file a request.
Note: The unit will be restored back to its state prior to the conversion as per the results of our investigation. However, if any changes were made to the
Trust value of the corresponding unit's Prism Moogle following the conversion, then the Trust Master value of the restored unit will be adjusted
accordingly to reflect these changes.
Terms & Conditions do apply.
We apologize for any confusion this has caused. Thank you for your understanding.
- The FINAL FANTASY BRAVE EXVIUS Team