Thank you for playing
FINAL FANTASY BRAVE EXVIUS.

Update!
An update was deployed on 8/2 20:15 PDT to address the issue wherein players were able to convert units included on expedition mission. This is already fixed and players shouldn't be able to convert units on expeditions. A message will appear when attempting to convert a unit on expedition, warning players that the unit is on an expedition party.

For players who are still unable to claim their rewards from affected expeditions, please contact our Support Team for assistance and compensation via this link [ http://finalfantasyexvius.com/support/ ]. Advance Tokens [x24] will be issued for every affected player.

We sincerely apologize for the disruption this has caused. Thank you for bearing with us as we resolve this matter.

[ISSUE DETAILS]
We are aware of the issue wherein players will not be able to claim their completed expedition mission when a unit on that expedition has been converted to a prism. This will cause the game to crash. The team is currently investigating the cause of the issue. For the meantime, please make sure that your unit is not included on any expedition mission before attempting to convert them.

For players who encountered the issue, kindly contact our Support Team at
http://finalfantasyexvius.com/support/
We humbly apologize for the inconvenience. We ask for your patience and understanding as we resolve this issue. Thank you very much!

- The FINAL FANTASY BRAVE EXVIUS Team