Thank you for playing
FINAL FANTASY BRAVE EXVIUS!
With the release of iOS 12, Apple
Inc. has sent out a new set of Terms & Conditions to iOS
users. Once the new Terms & Conditions have been accepted,
users can proceed with their purchases normally.
However, it has come to our attention that when the Terms &
Conditions popup appears at the same time as the lapis purchases
in-game, there might be cases where the lapis purchase will fail
if the user has decided to proceed with the purchase after
accepting the new Terms & Conditions. When this purchase
fails, players might be charged without receiving their newly
We advise our iOS users that when the new Terms & Conditions
popup appears during a lapis purchase, to please accept the Terms
& Conditions, and then immediately cancel the lapis purchase.
After the Terms & Conditions have been accepted, any lapis
purchase may be done as usual.
For users who encountered problems with these types of failed
lapis purchases, we would like to advise contacting our customer
support through Support - Contact Us, accessible from the Title
Screen, or from Menu - Customer Support, accessible in-game.
We apologize for any inconvenience this may have caused. Thank you
for your understanding.
- The FINAL FANTASY BRAVE EXVIUS