[Update]

Thank you for playing
FINAL FANTASY BRAVE EXVIUS.

We are aware that there are players in certain conditions who have experienced connection issues from 10/17 ~ 10/31 PDT.

There was an issue with our network service provider and we have worked closely with them. The bulk of the issue has been resolved. If you are still experiencing connection issues, kindly redownload the game by tapping the 'Restore' button on the title screen.

Please contact Customer Support with details to facilitate the investigation should you still face any further issues:

http://finalfantasyexvius.com/support/

The compensation for affected players is under discussion and will be announced at later date.

Our humble apologies for any inconvenience caused.

Thank you very much for your understanding.



[Update]

Attention FINAL FANTASY BRAVE EXVIUS users:

We are aware that there are still players who are experiencing the connection issue.

We are working as closely with the service provider as possible to find a full solution for this issue.

We understand your frustrations and humbly ask for your patience regarding this matter.

Players who are still encountering the issue are encouraged to contact our Customer Support with more information (phone device, network, region) via this link:

http://finalfantasyexvius.com/support/

Thank you very much for your patience and understanding.



[Update]

Attention FINAL FANTASY BRAVE EXVIUS fans:

We have been working closely with our service provider on the connection issue. We have received reports that the issue has been resolved for some players but rest assured that we are still monitoring the issue.

We strongly encourage players to file a ticket to Customer Support in order to help our team further our investigation if you are still facing the issue.

Thank you very much for your patience and understanding.



Thank you for playing
FINAL FANTASY BRAVE EXVIUS.

We are aware that some players are having difficulty accessing the game after the maintenance.

Rest assured that the team is investigating and working diligently to have this issue resolved at the soonest possible time.

Our humble apologies for any inconvenience caused.

Thank you very much for your understanding.

- The FINAL FANTASY BRAVE EXVIUS Team