Thank you for playing
FINAL FANTASY BRAVE EXVIUS.

Recently there was a connection issue with the game.

After investigations with our network service provider the issue is now resolved.

Players are encouraged to redownload the game data to remove any old game files that may still be stored in their phones to rectify any further issues.

We understand your frustrations with the issue and have prepared compensation for our players. Please refer to the following for details:

October Monthly Login Bonus
Eligibility: Any player who tried to log in from 10/17 - 11/1 PDT
Compensation: Missed login rewards from 10/17 - 10/31 PDT
Distribution Date: 11/7 PST

Spooktacular Login Bonus
Eligibility: Any player who tried to log in from 10/17 - 11/1 PDT
Compensation: Missed login rewards from 10/24 - 11/01 PDT
Distribution Date: 11/7 PST

Spooktacular Slot Machine
Eligibility: All players
Compensation: Slots de Chocobo reopened from 11/7 - 11/13 PST.
All players will receive 8 tokens (daily quest rewards).
*Players who have received bonus rewards previously will not be able to receive them again.
Distribution Date: 11/7 PST

FFBE Event (Grave Hexvius & Mean Ghouls)
Eligibility: All players
Compensation: Grave Hexvius & Mean Ghouls events extended from 11/7 - 11/13 PST
Event summon period extended from 11/7 - 11/13 PST
Effective From: 11/7 PST

Subscription Bundles
Eligibility: Players who purchased the bundle on or before 11/1 PDT and tried to log in from 10/17 - 11/1 PDT
Compensation: Any missed rewards from the purchased bundles up to a certain number of days

40M DL Fountain of Lapis (Up to 13 Days Compensated)
Fountain of Tickets (Up to 15 Days Compensated)

40M DL Mountain of Treasure 1 (Up to 15 Days Compensated)
40M DL Mountain of Treasure 2 (Up to 15 Days Compensated)

Mountain of Trust Moogles (Up to 15 Days Compensated)

Distribution Dates:
*The compensation for each bundle will be processed after the subscription period has ended.

40M DL Fountain of Lapis - 11/7 PST
Fountain of Tickets - 11/14 PST

40M DL Mountain of Treasure 1 - 11/21 PST
40M DL Mountain of Treasure 2 - 11/21 PST

Mountain of Trust Moogles - 11/28 PST

FFV Trial (Fork Tower - Black Tower)
Eligibility: All players
Compensation: FFV Trial: Fork Tower - Black Tower reopened from 11/7 - 11/13 PST
Barrier Tower raid summon reopened from 11/7 - 11/13 PST

[Event-related items]
Atomos Raid Coin x200,000
Hearts Against the Void (recipe)
Coral Ring (recipe)
Flame Ring (recipe)
Black Robe (FFV) (recipe)
Poisonous Fang (crafting material)
Distribution Date: 11/7 PST

KINGDOM HEARTS Union χ Collab Celebratory Summon
Eligibility: All players
Compensation: Summon period reopened from 11/7 - 11/13 PST
Effective From: 11/7 PST

KINGDOM HEARTS Union χ Collaboration Login Bonus
Eligibility: Any players who tried logging in during 10/17 - 11/1 PDT
Compensation: Any missing login rewards distributed during 10/17 - 10/23 PDT
Distribution Date: 11/7 PST

Premium 10+1 Summon [KINGDOM HEARTS Union χ]
Eligibility: All players
Compensation: Summon period extended until 11/20 PST

Trial Marathon - Holiday Road
Eligibility: All players
Compensation: Holiday Road event to be reopened from 11/7 - 11/13 PST
*All trial bosses will be made available from the start.
**Previous progression will be retained.

Effective From: 11/7 PST

Equipment Enhancement Event Steel Castle Melfikya
Eligibility: All players
Compensation: Equipment Enhancement Orb Restore x80 (next Equipment Enhancement event to be held from 11/7 - 11/13 PST)
Distribution Date: 11/7 PST

General Compensation
Eligibility: All players who started playing before 11/7 PST
Compensation:
- Lapis x1000
- 5★ Trust Moogle (ALL 10%) x1
- Rare Summon Ticket x2
Distribution Date: 11/7 PST

* We will be sending out the compensation to everyone starting from 11/7 PST via in-game mailbox. Please expect some time for processing due to the volume, and contact Customer Support if you face issues retrieving the compensation.

- The FINAL FANTASY BRAVE EXVIUS Team