Thank you for playing
FINAL FANTASY BRAVE EXVIUS.
We have identified the issue
regarding the application crash some players have encountered with
the 7★ Guaranteed (Re)summon banners.
- The FINAL FANTASY BRAVE EXVIUS Team
This issue is scheduled to be resolved in the upcoming 3.8.9
version update later this month.
Affected players who are currently seeing a "resume summon" pop-up
message upon entering the game should be able to continue their
summons after the 3.8.9 update.
These players will also receive 1000 lapis as compensation.
Players who are currently not receiving the pop-up message and
also did not apply for a refund from their corresponding app
stores will be receiving 7360 lapis and a 7★ Guaranteed (Re)summon
summon ticket (to be given in January 2020) as compensation.
Players who have received a refund from their corresponding app
stores will receive a 7★ Guaranteed (Re)summon summon ticket (to
be given in January 2020) as compensation.
All lapis compensation will be sent during this week's upcoming
maintenance and the 7★ Guaranteed (Re)summon via compensation
tickets will be available in January 2020.
We are sorry for any inconvenience this issue may have caused, and
thank you for your patience.