The appropriate rewards, along with compensation, have been distributed to the affected players.
The issue happening with certain main story quest cutscenes looping
(such as from "Tomas River" dungeon) has been resolved.
However, we are aware that there are still some looping issues
occurring for some other cutscenes in the main story quests.
We will keep investigating the issue and are trying to resolve it as
soon as possible.
Thank you for playing
FINAL FANTASY BRAVE EXVIUS.
We are aware that players may be
facing an issue where they are stuck in a loop during certain
cutscenes in the main story quests.
We are investigating this issue and will provide updates as soon
Our humble apologies for any inconvenience caused.
Thank you very much for your understanding.
- The FINAL FANTASY BRAVE EXVIUS Team