Compensation has been distributed to the affected players. This issue is scheduled to be fixed in the next client update in May.
Thank you for playing
FINAL FANTASY BRAVE EXVIUS.
We are aware that players may be
facing an issue where they are stuck in a loop during certain
cutscenes in the story.
We are investigating this issue and will provide updates as soon
Players are advised to not continue the story missions if they are
experiencing the looping issue so that they may proceed with other
areas of gameplay. Compensation is under discussion and will be
announced at a later date.
Our humble apologies for any inconvenience caused.
Thank you very much for your understanding.
- The FINAL FANTASY BRAVE EXVIUS Team