[Update]

All lapis and Equipment Enhancement Orb Restores used to restore equipment enhancement orbs during the affected period (apart from those already compensated previously) have been refunded in the form of lapis.

Additional compensation for players who have spent a certain amount of lapis and/or Equipment Enhancement Orb Restores to restore equipment enhancement orbs during the event will be sent in the next maintenance.


Thank you for playing
FINAL FANTASY BRAVE EXVIUS.

We would like to apologize for the recent issues with the FINAL FANTASY XIV: The Aery event.

From 5/14 end of maintenance - 5/15 06:30 PDT, there were missing rare abilities in the event.
This issue has been fixed as of 5/15 06:30 PDT.

20 Equipment Enhancement Orb Restores were sent to all players on 5/18 PDT, but in addition to this, players will receive the following as compensation:

- All lapis and Equipment Enhancement Orb Restores used to refresh the orbs during the affected period will be refunded during the 5/21 maintenance.

There was also an issue with incorrect appearance rates for rare abilities in the event until 5/20 PDT (start of maintenance). The actual data setting for a rare ability to appear was half of what was displayed in the game's "Available Rare Abilities" page. We sincerely apologize for this error, and will be compensating our players as follows:

- The rates at which rare abilities appear have been adjusted so that they are double the rate of what was displayed in the game (4 times the initial setting) for the remainder of this event starting end of maintenance 5/21 PDT. (Please refer to the "Available Rare Abilities" button in the event for more details)

- An additional 150 Equipment Enhancement Orb Restores will be sent to all players during the 5/21 maintenance.

- All lapis and Equipment Enhancement Orb Restores used to refresh the orbs during the affected period (apart from those already compensated in today's maintenance) will be refunded at a later date in the form of lapis

We are also looking into further compensating players who have spent a certain amount of lapis and/or Equipment Enhancement Orb Restores when attempting this event while it was affected by the issues mentioned above, and will be providing an update on this soon.

Our humble apologies for any inconvenience caused.

Thank you very much for your understanding.

- The FINAL FANTASY BRAVE EXVIUS Team