We apologize for the inconvenience these issues may have caused. Our team is currently investigating and will respond to each issue in a timely manner. Thank you for understanding.

(Updated 1/7 02:00 PST)

(Updated 1/5 19:00 PST)

(Updated 1/4 00:00 PST)

(Updated 1/1 04:00 PST)

(Updated 12/24 05:00 PST)

(Updated 12/18 02:00 PST)

(Updated 12/17 04:00 PST)

(Updated 12/11 01:30 PST)

- The drop rate for Brave Insignia (Goddesses of the Coast) in "Challenge of the Brave: Goddesses of the Coast - ADV" was not set to the intended rate. NRG Restore 10 x10 and Brave Insignia (Goddesses of the Coast) x30 has been sent to all players. [Fixed] 12/11 PST

- The exchange limit for Metal Gigantuars in the A Girl and Her Grandfather event was set to the incorrect amount. We will be keeping the amount as it is currently; however, future events will be released with the intended quantity of items.
- The items limit for Brave Insignia (At the Mercy of Magitek) was set incorrectly to 199 instead of the intended 999. [Fixed] 12/11 PST

(Updated 12/4 00:00 PST)
- The font size for the text displayed when obtaining a unit appears to be smaller than intended. This issue will be fixed on the next maintenance. [Fixed] 12/10 PST

(Updated 12/3 03:00 PST)
- Game freezes when long tapping to see details for Myra's "Intro" ability, which may result in the game crashing on certain devices. This issue may also occur for other unit abilities with long and complex descriptions.
- There is an issue with overlapping text on the details screen of certain equipment and the departure conditions screen of the Daily Fragment Challenge.

- The Daily Fragment Challenge Unit Limited Quest window is not displaying the requirements under [Set Units] for parties that do not contain Neo Vision units when a player has exited the window and attempts to reenter without meeting the proper conditions.

(Updated 11/30 21:00 PST)
- The description of Onion Knight Refia's ability "Heroine's Courage" is not displaying the correct text. This issue will be fixed during the next maintenance.

(Updated 11/29 22:00 PST)
- Converting Felix into his prism will result in Sophia's prism instead. [Fixed] 11/30 PST

(Updated 11/27 1:30 PST)
- Cloud (KH)'s abilities "Continuum Cut",
"Cross-slash - Omen", and "Assault Break" can no longer be cast two times in one turn when enhanced to +1/+2, although they can still be cast three times in one turn. [Fixed] 11/27 PST

(Updated 11/26 06:00 PST)
- Dark Knight Luneth's ability "Dark Blade - Kotetsu" is not functioning as intended, and should be reducing DEF/SPR instead of ATK/MAG. [Fixed] 11/27 PST
- Christine's fragment conversion has been implemented unintentionally. Players are encouraged to not convert Christine into fragments to prevent errors from occurring. Conversely, some units that should be able to be converted cannot be converted into fragments, including Dark Fina, Blossom Sage Sakura, Nalu, Onion Knight Refia, Dark Knight Luneth, Tifa, and Balthier. [Fixed] 11/27 PST

(Updated 11/25 00:00 PST)
- Abilities such as Blossom Sage Sakura's "Thunder Stone" and Nalu's "Coeurl's Cry", which fill the limit burst (LB) gauge and boost LB damage for an ally, are not working as intended. We are currently investigating this issue and will schedule a fix at a later date. [Fixed] 12/10 PST

(Updated 11/23 23:00 PST)
- The ability Twin Sword User is not functioning as intended. Units equipped with this ability should be able to equip a one-handed sword with a one-handed katana, or two one-handed swords or katanas. This issue will be fixed during the next maintenance. [Fixed] 11/26 PST

(Updated 11/20 03:00 PST)
- The Vision Card Bundle containing Wake-Up Coeurl was not available in-game from the end of maintenance until 11/20 03:00 PST. The bundle has been added in-game and will be available until the start of maintenance on 11/25 PST. [Fixed] 11/20 PST
- The chain frames for Black Mage Arc's ability "Astro Force" were incorrectly set to the Mystic Cross chain family instead of the intended Chaos Wave Awakened, and its chain family icon was missing.
[Fixed] 11/20 PST
- Onion Knight Refia's ability "Onion Blender" was missing the Onion Slice chain family icon. [Fixed] 11/20 PST
- Players will encounter a connection error message when they try to awaken the abilities of units that are set in a companion slot. Tapping on the error message will bring players to the title screen but the selected ability will be awakened successfully. [Fixed] 11/26 PST

(Updated 11/19 04:00 PST)
- A mission for the Magitek Ruins - Central Area that is meant to require the player to "Deal ice, lightning, water, and earth damage to an enemy" is registering the mission as completed if a player deals only ice elemental damage to an enemy.
- Abilities with a cooldown period are counting down by two each turn. The correct countdown value should be one per turn. A fix will be scheduled in a version update soon. [Fixed] 12/17 PST
- The Expert Quests reward given for obtaining 40 NV units is not triggering correctly if a player's NV units are obtained by exchanging in the exchange shop. A fix will be scheduled in a version update soon.

- Some abilities were displaying incorrect descriptions for Onion Knight -Neo Vision-, Onion Knight Refia, and Dark Knight Luneth. [Fixed] 11/19 PST

(Updated 11/16 02:00 PST) - The Brave Ability Enhancement Daily Quest - 'Win 10 times in the arena!' is not triggering properly. We are currently investigating this issue and will provide an update again at a later date. All players will receive 100 lapis and 40 Brave Ability Enhancement Tickets as compensation while the team investigates the issue. Players may also attempt to complete the mission by winning in the arena 11 times instead of the required 10 times. [Fixed and Compensation sent] 11/26 PST
- The Shadows of Ruination trial in the On the Road Again Trial Marathon event only shows one battle wave instead of two. Please note that this is just a visual issue and the trial is working as intended.

(Updated 11/13 03:00 PST)
- The appropriate unit parameter bonus is currently not being reflected for Neo Vision Awakened Veritas of the Dark in [FFBE] Series Boss Battle: Vlad.
[Fixed] 11/19 PST

(Updated 11/12 04:00 PST)
- The drop rate for Brave Insignia (Goddesses of the Coast) on "Challenge of the Brave: Goddesses of the Coast - ADV" was set incorrectly. All players have been compensated with NRG Restore 10 x15.
[Fixed and Compensation sent] 11/12 PST

(Updated 11/05 07:30 PST)
- The current NV EX Ticket (3★/4★/5★/NV) obtained from the Curse of Betrayal story event is not working as intended. We will review this issue and compensate players with the correct tickets at a later date. [Fixed and Compensation sent] 11/6 PST
- The bundle description for Old Mage's Silver Chest does not match the actual bundle content. We will be closing this bundle temporarily to investigate the error further, and will provide updates on the matter as soon as they are available. [Fixed and Compensation sent] 11/6 PST

(Updated 11/5 03:00 PST)
- Grave Hexvius elemental battle's event bonus cap was not set to the intended value of 1800%. All players will be compensated with Underworld Fare x10000, Blight Stone x10000, and NRG Restore (10) x10. [Fixed and Compensation sent] 11/5 PST
- Application may crash for some players after using Mastermind Xon's magnus ability Black Mirror.
[Fixed] 11/12 PST
- Some players may encounter a display issue where the EX level for a Neo Vision unit is shown as 0.

[Fixed] 12/17 PST

(Updated 10/31 02:00 PDT)
- The Daily Gil Hunt was not available earlier. The issue has been fixed. Compensation is being discussed and will be updated at a later date. [Fixed and Compensation sent] 10/31 PDT

(Updated 10/29 05:00 PDT)
- Although the "Exchange" button remains onscreen for the rerun of the Grave Hexvius event, please note that there is no King Mog Exchange available for the event.

(Updated 10/28 04:00 PDT)
- Application will crash if attempting to sell any equipment in any town shop when player accesses the equipment's detail window before selling the equipment. Players can avoid the issue by closing the detail window, then closing and reopening the shop menu before selling the equipment.
- There is a visual issue whereby players who have crafted Ibara's Hairpins will continue to see the NEW icon displayed in the crafting menu.

(Updated 10/26 04:00 PDT)
- Some text issues surrounding Ibara have been addressed for the French, German, Spanish and Chinese languages. All players will be compensated regardless of their language selection in-game. [Fixed and Compensation sent] 10/26 PDT

(Updated 10/23 21:00 PDT)
- Curse of the Tree Demon (Suspicious Offering) was awarding unintended event points. [Fixed] 10/23 PDT

(Updated 10/23 03:00 PDT)
- Ibara's super trust master reward, Demonic Scroll, is incorrectly displaying a rarity of 8 instead of the correct rarity of 9. [Fixed] 10/23 PDT
- Ibara's Brave Shift limit burst, Darkest Desire, is dealing lower damage than intended. [Fixed] 10/23 PDT

(Updated 10/15 03:00 PDT)
- There is an issue in which unit Wild Rose Firion cannot cast the ability "Wild Rose" multiple times in the same turn after Firion -Neo Vision- has used the ability The Watchword. [Fixed] 10/22 PDT

(Updated 10/9 01:00 PDT)
- Fixed an issue in which VS Roundworm - EXT was available to players more than once a day. [Fixed] 10/8 06:00 PDT
- Unit name "Lotus Mage Fina" is not displaying properly when viewing compatible units for the equipment Reincarnation. [Fixed] 10/15 PDT

(Updated 10/7 03:00 PDT)
- Day 14 of the Training with Elena - Daily Bonus Challenge was made available earlier from 10/6 21:00 PDT instead of the intended 10/7 01:00 PDT.

(Updated 10/6 03:00 PDT)
- There is a visual issue whereby players who have crafted the Quarter Hisame Scroll will continue to see the NEW icon displayed in the crafting menu. [Fixed] 10/8 PDT

(Updated 10/1 04:00 PDT)
- Vision cards that are equipped on parties set up for Dark Visions and other events do not have indicators of the units they are equipped to. [Fixed] 10/22 PDT

(Updated 9/25 03:00 PDT)
- Damage output of Elena's Training Sword
(and its + and ++) is not working as intended. [Fixed and Compensation sent] 9/25 PDT

(Updated 9/24 06:00 PDT)
- For NV units, reselecting abilities for a multicast after performing a brave shift has a slight chance of a bug whereby the unit abilities overlays on top of the unit command screen. Players can swipe right to reselect and deselect a unit's abilities to remove the overlay. [Fixed] 10/22 PDT
- Unit name overflows on the Select Summon 5★ Unit Select screen. [Fixed] 10/22 PDT
- Stylish Steward Pecciotta's ability "Hired Hitman" is not working as intended. [Fixed] 10/15 PDT

(Updated 9/18 04:00 PDT)
- Selecting Yoshikiri's "Throw" as part of multiple abilities cast within the same turn will result in only Throw being used for that turn. Including Throw in the list of abilities that can be multi-cast was an error, and will therefore be removed from this list, making it unselectable when multi-casting. [Fixed] 9/24 PDT

(Updated 9/17 05:00 PDT)
- A story scene is missing in the Room of Recollection > Kingdom of Pharm > Supreme Dragon Torrent.[Fixed] 9/17 PDT
- NV units cannot be sent on the expedition "Exploring the Moogle Cave". [Fixed] 10/22 PDT

(Updated 9/11 01:00 PDT)
- The mission "Defeat the two-headed frost dragon’s party within 10 turns" is not working as intended. The mission should be counting the turns from the two-headed frost dragon wave instead of from the start of the battle. [Fixed and Compensation sent] 9/17 PDT
- The exchange cost of Pearl Forticite in the currency exchange of Learning the Mirror of Equity is incorrectly set to 10000 instead of the intended 20000. The exchange cost will be retained for this event, but will be corrected for future exchange events.

(Updated 9/10 04:00 PDT)
- Abilities from certain equipment do not activate when equipped by Neo Vision awakened Pyro Glacial Lasswell after Brave Shift. [Fixed] 9/17 PDT

(Updated 9/9 01:00 PDT)
- Aerith (FFVII REMAKE) in her Brave Shift form is unable to equip the ability "Saviors of the Planet". [Fixed] 9/10 PDT
- There are some equipment with incorrect settings that do not deal any damage to the break gauge of the bosses in Rufus Shinra - EXT and Challenge of the Brave - Guardians of the Planet II. [Fixed] 9/10 PDT
- Red XIII's ability "Flare Fangs" is unusable when multi-casting after using his limit burst. [Fixed] 9/10 PDT

(Updated 9/4 04:00 PDT)
- The disclaimer text regarding max stats for Neo Vision units is truncated. [Fixed] 9/10 PDT

(Updated 9/3 03:00 PDT)
- Fina & Dark Fina's ability Light and Darkness Protection is not unlocking as intended. [Fixed] 9/3 PDT
- There is a display issue with the experience points given by the max level King Metal Minituar in the Corporate Power Bundle whereby it's showing 100,000 instead of the intended 4,500,000 experience points. [Fixed] 9/7 PDT
- Vision Card equipped on a friend's companion unit is unequipped when the companion is brought to battle. [Fixed] 10/22 PDT
- Abilities set as favorites will have their favorite tag removed after restarting the application.

(Updated 8/27 05:00 PDT)
- Error message pops up when entering battle after viewing a guest unit's equipped ability details when selected as a companion. [Fixed] 9/10 PDT
- The background music is missing from a cutscene in The Concert Hall - Powered Up Monsters in 3rd Season Chapter 4 Part 2 of the main story. [Fixed] 9/10 PDT
- There is a black screen in the cutscene of The Concert Hall - Powered Up Monsters in 3rd Season Chapter 4 Part 2 of the main story. [Fixed] 9/10 PDT

(Updated 8/26 01:00 PDT)
- Saviors of the Planet and Mako Energy are currently set incorrectly as stackable abilities. [Fixed] 8/26 PDT

(Updated 8/24 03:00 PDT)
- There is an issue whereby some players seem to be equipped with two of a single-quantity equipment.
- Dark Visions #5 is missing scoring criteria. This is a visual issue that does not affect the actual Dark Visions score. [Fixed] 9/3 PDT

(Updated 8/21 03:00 PDT)
- Background music continues to play after finishing one round of Slots de Chocobo. [Fixed] 9/3 PDT
- Some players may be encountering an error message "Invalid Equipment Data" when trying to equip Cloud (FFVII REMAKE) and Tifa. [Fixed] 9/24 PDT
- Text is displaying incorrectly in Mitra (Season 1 town) for various languages. [Fixed] 9/3 PDT
- NV Awakened Tifa's Global upgraded abilities Overdrive +1 and +2 are not included as abilities that can be used three times in one turn. [Fixed] 8/21 PDT
- Text is displaying incorrect in the 4th Anniversary Slots de Chocobo for the German language. [Fixed] 9/3 PDT
- The effect "boost magic damage against aquatic monsters" of Hunt Club - Aquan from the Hall of the Wroth God is currently set incorrectly as stackable. [Fixed] 9/3 PDT

(Updated 8/20 09:00 PDT)
- Missing header in iPhone X for NV Cloud Featured Summon banner. [Fixed] 9/3 PDT
- Shared abilities or equipment between the NV form and the Brave Shift form can only be used in the same equipment slots corresponding to the two forms. [Fixed] 9/24 PDT
- There is an issue where the exchange periods are not being displayed for both Gil Shop and VIP Shop. Please note that the VIP Shop will be reset on the 9/3 end of maintenance. [Fixed] 9/3 PDT
- The name of the monster in Challenge of the Brave is displayed in Japanese after the Break Gauge is reduced to 0. [Fixed] 9/3 PDT
- There is a text display issue for the VIP Shop and Gil Shop for Thai and Indonesian. [Fixed] 9/3 PDT
- Rewards obtained from EX Awakenings are not being displayed correctly. This is only a visual issue as all rewards are still being correctly sent to players' mailboxes.
- There is an issue with the detailed description for certain multi-cast abilities. [Fixed] 9/3 PDT
- Descriptions of some Vision Cards may appear truncated when viewing them in Menu > Guides > Vision Cards. [Fixed] 9/3 PDT
- Some Player ID text does not display correctly when first starting the application following the installation of the latest version update from the app stores.
- When EX awakening Tifa from EX +2 to EX +3, tapping on the magnifying glass below the Transcension Pearl displays the "Unit Fragments" tutorial. [Fixed] 9/3 PDT
- Visual misalignment of unit's HP bar and Brave Shift button when switching between normal and Brave Shift status. This issue will be fixed in version 5.0.1. [Fixed] 9/3 PDT

(Updated 8/14 03:00 PDT)
- Free Daily Livestream Countdown Summon did not reset for 8/14 PDT. [Fixed] 8/14 PDT

(Updated 8/11 03:00 PDT)
- Garland (FFIX)'s abilities Ultimate Flare & Ultimate Doomsday did not have Chaos Wave Awakened chaining capabilities upon release as originally intended. [Fixed] 8/12 PDT

(Updated 8/7 03:00 PDT)
- The FFBE 4th Anniversary: Overdrive SOON™ Medal text is truncated for German, French, Indonesian, Korean, and Traditional Chinese. [Fixed] 8/7 PDT
- The TMR and STMR names for some of the unit-specific moogles in the exchange shop were displaying incorrectly. Players who exchanged for the moogles prior to the text fix can contact Customer Support should they wish to swap their moogles. [Fixed] 8/13 PDT

(Updated 8/6 03:00 PDT)
- True doublehand (TDH) and true dual wield (TDW) parameter boosts are not added while viewing a companion unit's parameters. This is scheduled for a fix in the next version update. [Fixed] 8/20 PDT

(Updated 8/5 03:00 PDT)
- The time remaining is being displayed incorrectly for the Battle with the Vision of Dark Bahamut event. We are currently investigating this issue and will schedule a fix in a future update. [Fixed] 8/6 PDT
- Overlapping text under the crystal on the summon screen when playing in Thai. [Fixed] 8/6 PDT

Our humble apologies for any inconvenience caused.

Thank you very much for your understanding.